Common questions

How Vivalá is acting in relation to the Covid-19 pandemic?
We are following all the guidelines of the health agencies of the federal, state and municipal governmental agencies and are strictly monitoring any news and decrees announced.
At the moment we don't want to create additional risk for the communities, volunteers and the Vivalá team present in each expedition.

Therefore, if a decree decides to close the sustainable development reserves where we operate, or if we believe that carrying out the expedition creates a high risk for participants, we will cancel the trip.

In relation to postponements and cancellations, we are following Federal Law No. 14,046, OF AUGUST 24, 2020, which regulates this situation for the entire tourism and culture sector in the country and which can be observed in the link below:
https://legis.senado.leg.br/norma/32584315/publicacao/32589728

In summary it says:
Art. 2 In the event of postponement or cancellation of services, reservations and events, including shows and shows, due to the state of public calamity recognized by Legislative Decree No. 6, of March 20, 2020, and the emergency of health of international importance resulting from the Covid-19 pandemic, the service provider or the company will not be obliged to reimburse the amounts paid by the consumer, provided that they ensure:

I - the rescheduling of services, reservations and postponed events; or

II - the provision of credit for use or discount in the purchase of other services, reservations and events available at the respective companies.
In this delicate period, in addition to constant psychological support, we are creating and supporting campaigns to help communities.
In 2020, with the support of our network, we were able to raise R$ 26,220 to help provide communities with essential items.
What is Sustainable Tourism and Voluntorism?
Our favorite definition of sustainability is representing three pillars: environmental, social and financial. From an environmental point of view, all of our expeditions are conducted in and with the support of conservation units with deep interactions with nature in Brazil. We understand that only by knowing these places will people be able to understand the magnitude and be able to spread the message of conservation. In the social area, we do community-based tourism, interacting very closely with local residents, learning their culture and encouraging local development through the purchase of services and products, in addition to always volunteering on all expeditions that contribute to local development. Finally, from a financial point of view, we reinvest at least 50% of profits to improve the operation, generate even more impact in the country and create truly sustainable tourism.
Volunteering is the combination of tourism and volunteering in the same travel experience.
In this way, the traveler has extremely deep contact with the destination and the local population through volunteering and immersion in the nature, culture and gastronomy of the region.
At Vivalá we do Voluntourism with the combination of community-based tourism and volunteering in education, specifically in the professional training of small community businesses in the region using our methodology at the Vivalá Business University. Through community-based tourism, we inject capital directly into local economies through the purchase of tourist services and professional training. We help develop planning, execution and management in community businesses so that their initiatives can evolve and have a better quality of life for their families, and consequently, for the whole community.
Our Voluntourism Expeditions take place in the states of Amazonas, Pará and Maranhão in the following locations: Amazon River Negro Expedition (AM), Amazon River Tapajós Expedition (PA), Lençóis Maranheses Expedition (MA).
See the entire calendar at the link:
https://vivala.com.br/volunturismo
Anyone over the age of 18 who has empathy and the desire to connect deeply with Brazilian communities through community-based tourism and volunteering.
How does the methodology of Vivalá function?
An informal university of entrepreneurial education for small Brazilian community businesses that aims to empower community businesses in the construction and development of sustainable tourism in the region. The process is continuous and so we train and accompany hundreds of people.
Not exclusively, but our methodology was developed in an extremely careful way and aimed at deep empowerment. We also do a series of actions for needs raised by needs through joint efforts.
What are Vivalá’s social impact?
Up to January 2021 there were 751 volunteers from 8 countries.
Vivalá and our Volunturists have completed 4346 hours of volunteering, helping small and continuous family businesses to progress, become professional, generating empowerment, self-esteem and quality of life.
Through the purchase of community-based tourism services, we have already managed to inject more than R$ 500,000 into the communities.
Today there are 152 community family businesses in our professional training program. They are families that work with lodging, transportation, food, guidance, gastronomy, handicrafts, carpentry, graphic services, natural cosmetics, dance, drinks, among others.
We have completed 49 voluntary and sustainable tourism expeditions carried out in 7 Brazilian communities.
How can I get my organization involved?
Yes, we create specific Voluntourism programs together with companies, schools and universities. In this way, we create together a program that can develop skills and competencies desired by organizations and at the same time that help in the sustainable development of the communities in which we operate in Brazil.
Why and how do we pay?
To register, just check the calendar - https://vivala.com.br/volunturismo - to discover which destination is the most exciting and guarantee your spot! You can pay in cash with 10% discount, in installments in the ticket until the month of the trip or by credit card up to 18x.
Although we also volunteer during the trip, the experience of volunteering is united with leisure activities and has a number of costs such as accommodation, transportation, food, guide, tours, travel insurance, materials for volunteering, among others. With this in mind, each traveler must pay the value of the expedition that will be used to inject capital into the communities through the purchase of community-based services, costs of means of payment, communication and the Vivalá team that works every day to make things happen.
Have other questions? Contact us at [email protected]